Cablevision e-mail problem resolved

(WTNH) - Cablevision says their customers' e-mail service has been restored after it was unavailable for about a day.

Several Cablevision customers contacted News 8 about the outage, saying the company was unresponsive to their complaints. 

"Customer service department says they have no way of solving the problem and letting people know when it is working again. Customers must simply keep trying to access their e-mails," John O'Neill of Bridgeport told News 8.  "Additionally, they said e-mail was a free service and therefore no compensation would be provided for or reduction in monthly bill,"

The company says the problem happened Thursday and was fixed by 4pm on Friday.

"The interruption began approximately midday Thursday and was caused by a digital mail storage device malfunction. The company indicated that this was an extremely rare, one-time problem after more than a decade of uninterrupted email service," the company said in a written statement. "The interruption impacted a minority of customers throughout the Cablevision service area; it was not geographically confined, nor were all customers affected."

New York-based Cablevision provides internet, phone and cable services to customers in Connecticut, New York, New Jersey.