Spa package causes stress for couple

Waterbury (WTNH) - A free day at the spa is a gift many people would appreciate. Yet, some who bought gift certificates at a Waterbury spa say they are out of luck because the spa is soon shutting its doors and some customers say they're not getting their money back.

Attorney General Richard Blumenthal told News Channel 8 that if a spa is shutting down, and knowingly selling gift certificates that won't be honored, laws are being broken.

Life with 16-month-old Ian Sutter is busy. And, that's a blessing for parents Mark and Michelle Sutter. But Mark figured his fatigued wife was due for a day of pampering at Wild Strawberry Salon and Day Spa in Waterbury.

"I was thrilled. I was exhausted, needed a break, it was ideal, so I said I'll book an appointment next week," said Michelle.

Mark bought the $140 " Take Me Away" package that includes a pedicure, manicure, and one hour massage. But it seems an idea to take away stress only became more stressful.

Michelle said that when she went to the spa to make appointment, to get her spa package, the staff told her there's no more appointment available and they're closing at the end of the of the month. When she asked how she can get her money back, she said the staff replied, "You don't."

Michelle's husband said he feels this is a lack of respect for the consumer.

"We work hard to buy nice things. I thought this was a great thing for my wife, because she deserves it. You go and purchase it, and then three or four days later, they say, you're out of luck, sorry," said Mark.

News Channel 8 went inside the Wild Strawberry Salon and Day Spa and spoke with a woman there; she said both owners were not available and all questions have to be directed to them.

The owners, Mark and Robert Accetura, invited News Channel 8 inside their salon and spa last year after their business had been vandalized repeatedly. So far, News Channel 8 hasn't heard from the pair.

Meanwhile, Attorney General Blumenthal said his office is now investigating.

As for Michelle, her day of pampering has to wait a bit.

"It's easy, give me what we paid for, or, give me the money back," she said.

News Channel 8 did leave a number with the salon so the owners could make comment but, so far, no phone calls have been received.

Meanwhile, Attorney General Blumenthal said his office has received several complaints and he is awaiting a response from the spa owners as well.