Waterbury (WTNH) - A free day at the spa is a gift many people would appreciate.Yet, some who bought gift certificates at a Waterbury spa say theyare out of luck because the spa is soon shutting its doors and somecustomers say they're not getting their money back.
Attorney General Richard Blumenthal told News Channel 8 that ifa spa is shutting down, and knowingly selling gift certificatesthat won't be honored, laws are being broken.
Life with 16-month-old Ian Sutter is busy. And, that's ablessing for parents Mark and Michelle Sutter. But Mark figured hisfatigued wife was due for a day of pampering at Wild Strawberry Salon and Day Spa in Waterbury.
"I was thrilled. I was exhausted, needed a break, it was ideal,so I said I'll book an appointment next week," said Michelle.
Mark bought the $140 " Take Me Away" package that includes a pedicure, manicure,and one hour massage. But it seems an idea to take away stress onlybecame more stressful.
Michelle said that when she went to the spa to make appointment,to get her spa package, the staff told her there's no moreappointment available and they're closing at the end of the of themonth. When she asked how she can get her money back, she said thestaff replied, "You don't."
Michelle's husband said he feels this is a lack of respectfor the consumer.
"We work hard to buy nice things. I thought this was a greatthing for my wife, because she deserves it. You go and purchase it,and then three or four days later, they say, you're out of luck,sorry," said Mark.
News Channel 8 went inside the Wild Strawberry Salon and Day Spa and spoke with a womanthere; she said both owners were not available and all questionshave to be directed to them.
The owners, Mark and Robert Accetura, invited News Channel 8inside their salon and spa last year after their business had beenvandalized repeatedly. So far, News Channel 8 hasn't heard from thepair.
Meanwhile, Attorney General Blumenthal said his office is nowinvestigating.
As for Michelle, her day of pampering has to wait a bit.
"It's easy, give me what we paid for, or, give me the moneyback," she said.
News Channel 8 did leave a number with the salon so the ownerscould make comment but, so far, no phone calls have been received.
Meanwhile, Attorney General Blumenthal said his office hasreceived several complaints and he is awaiting a response from thespa owners as well.
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