HARTFORD, Conn. (WTNH)-- President Obama is vowing to fix the health care sign up problems online as folks become frustrated by problems on the website. But Connecticut's health insurance market place says its troubles are no way near that.
While the federal website is getting low marks, Connecticut's exchange, AccessHealth CT, was cited last week by HealthPocket for having the quickest process for consumers to compare health plans.
There was no way to avoid glitches on the first day of launching AccessHealth CT but since then daily fine tuning has led to fewer headaches.
"We are working on everything as quickly as it comes in and making changes almost nightly to improve our website," said Jim Wadleigh, AccessHealth CT Chief Information Officer.
And a lot of the problems end up in Jim Wadleigh's inbox.
"About 5,000 e-mails in my inbox right now," said Wadleigh.
He's the man in charge of smoothing things out for Connecticut consumers shopping for affordable health care.
"Some individuals we're finding out have applied up to 12 times and so we have to go back through and our system is built for that- to cull it down to one example," said Wadleigh.
Right now, the Chief Information Officer is on 24/7 mode.
"This APP tells me all the issues going on in our call center," said Wadleigh.
A major benefit to this state based marketplace.
"We are the master of our universe," said Wadleigh.
Meaning, the sole focus the ability of the consumer to shop the marketplace remains just that.
"We are not a call center expert -- that's not our expertise," said Wadleigh. "We deferred to that to a different vender. One of the things that did is- it honed in what we had to deliver for October first and helped make us successful."
If issues do crop up, call the 800 line at 855-805-4325, operators document them and they eventually make their way to Jim Wadleigh and his IT team.
"I read them all -- on a daily basis," said Wadleigh.
Latest stats show more than 200,000 web visitors and more than 12,000 calls answered since that first day.
The deadline is December 15, if you want the insurance coverage to kick in on January first.
Open enrollment goes on through the end of March of 2014. But you'll need to sign up by February 15th to avoid getting penalized.
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