HARTFORD, Conn. (WTNH) -- Hartford Mayor Pedro Segarra on Thursday announced he's fired the head of the city's Emergency Services and Telecommunications department.
The mayor announced he terminated Andrew Jaffee at a Thursday afternoon news conference.
It comes after the mayor says there have been too many problems, including an incident where a dispatcher was caught saying a racial slur on the police radio system.
"I feel that we are responding appropriately where we need to respond, and I think that that's the important thing that I'm taking immediate action to make sure that we change the course for the better," said Mayor Pedro Segarra.
Hartford Mayor, Pedro Segarra found a series of problems during an investigation into the city's emergency dispatch center.
"Frankly, there were too many instances that I perceived as neglect circumstances which are not acceptable to us, to the community that we serve," said Segarra.
The troubles include a dispatcher sending police to a wrong address for reported gunshots a week ago, even though the 911 caller provided the correct location. Officers went to the wrong address and found nothing, but a body was discovered in a yard the next morning.
Then earlier this month, a dispatcher was suspended after uttering an offensive racial slur on the city-wide police radio system.
In 2011, a dispatcher was reprimanded after giving officers the wrong information on a welfare check. That mistake resulted in an almost three-month delay in police finding a woman's body at her residence on Goodrich Street.
"I wasn't happy with the level of response with those calls but more importantly is to try to get a baseline for the entire operation and make sure that everyone is well-trained," said Segarra.
"There is a discipline process and investigative process that we have to follow what's most important is that we learn from these types of these issues when they do arise, and we making improvement based on what we can learn," said Brian Foley, Hartford Police Department.
Major Segarra says there will be an ongoing review of operations, the department will conduct random sampling, picking out past conversations to see what needs to be improved.
"I want our community to feel comfortable calling 311, calling 911, and they need to and they have to understand they're going to have nothing but the best of service when they make that call," said Segarra.
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