HAMDEN, Conn. (WTNH) -- A Hamden woman is facing a steep power bill and she says, it's for energy her family didn't even use.
More than $4,000 has been billed to her house and the UI says if she doesn't pay it, it will be lights out.
For the past couple of weeks, Hamden's Janet Sewell has wondered if her lights would simply, go dark.
"I'm not paying it, I never owed them, I'm not giving it up," Sewell said. "It's frustrating."
Her stress centers around her bill. Sewell was about to pay off her $325 United Illuminating outstanding balance when she says an employee told her she owed more, much more.
"He told me, 'You have an outstanding balance, but we have a payment plan.' I said, 'Yeah, the $300.' He said, 'no ma'am, you have a $2,500 balance.' I said, 'Oh no way, I don't owe you that,'" Sewell said.
She says she was then asked about a "Janica Wilson," who lived at her Hamden address, thus, using her power.
"They kept bringing up this Ms. Wilson person," asked News 8's Jamie Muro.
"Yeah," she replied.
"Which you have no idea who this is," Muro asked.
"I have no idea who they are talking about," Sewell said.
"But they're saying this is her bill, that you're absorbing for whatever reason," Muro said.
"I don't know, they asked me, they asked me, 'who is this person?' I said that person isn't me," she said.
Not long after, another bill arrived, this one was for more than $4,500, and she says UI changed her account number.
"They canceled the $325 account number. So if I was to pay that $325, it was going to go on the $4,000, by me doing that, it's owning up to $4,000, why pay it if it's not yours," Sewell said.
For now, she's disputing the bill in the hopes that this battle over power keeps the lights on, yet her icebox remains empty.
"I'm afraid to fill up my refrigerator or go to the grocery store because I'm afraid when I come home the lights are going to be off," she said.
UI told News 8 they cant get into too much detail because personal accounts are private information between the company and the customer. What they did tell us is that they're aware of the customer, but they emphasized that there are extenuating circumstances about the account and that they will remain in contact with Sewell.
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