MILFORD, Conn. (WTNH)-- As of 9:25 Tuesday morning, the first person from Connecticut enrolled for the Affordable Care Act but many people went through and are still having a tough time signing up.
There were also other issues that complicated the roll out.
You do expect things 'not' to go through smoothly, when you're talking about kicking off a massive undertaking as educating and enrolling thousands on the health benefit marketplace, now available as of Tuesday.
The assistors were ready to go but didn't get all the tools they needed.
It was slow going with the heavy volume getting onto the Access Health CT website. It's day one for the marketplace, offering affordable health care.
But Assistors like Quiana Lewis, at the Milford Health Department trained to help people enroll, did not get that chance. Secured laptops and official badges required to do their job did not arrive.
"It makes it really hard for us to actually start enrolling people but that's why we are really focusing on the engaging and the education right now, which hopefully will give us a nice stream of people when we can enroll," said Quiana Lewis, assistor.
At the Jewish Family Service of New Haven, Assistor Rachel Dobin was on the phone.
"We're starting to do some outreach," said Dobin."We could kinda talk them through some of it, it is going to be a 100 times better when we can sit down with them face to face with all of the information."
People like Karen Elimelech are eager for information.
"I'm on COBRA. I've been divorced for about a year and half," said Elimelech.
She's a substitute teacher with no benefits.
"I'm gonna have healthcare. I will not be without. I don't care what I have to do to be able to afford it. I want healthcare," said Elimelech.
A few doors down, Richard Bethea is getting a haircut.
"Sometime in the near future I do plan on getting insurance," said Bethea.
He's 30-years-old, works part time with no health insurance.
"I'm young and I'm still pretty healthy. I guess when that time comes, I'll cross that bridge then," said Bethea.
Meantime, he's among the more than 300,000 uninsured in Connecticut weighing their options.
The spokesperson for Access Health CT says the security installment held up the delivery of the laptops and expects that they will be handed out Wednesday.
Now remember, if you are not insured and do not apply for the Affordable Care Act, you will face penalties.
The fee in 2014 will be 1 % of your yearly income or $95 per person, which ever is higher.
The fee for uninsured children will be just under $50. The highest amount a family will pay is $285.
Its also important to note that paying the fee does not get you any health insurance coverage and you will still be responsible for 100 % of the cost of your medical care.
Open enrollment ends on March 31st.
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