(WTNH) -- They are on the front-line of thousands of phone calls; some people are mad, others are just curious. CL&P's call center has been working overtime.
When close to half a million people are without power...
"Thank you for calling Connecticut Light and Power, this is Jennifer speaking, may I help you?"
...and your job centers on answering half a million questions...
"You do have service on your road except for four people," Jennifer Jones said.
...half a million sips of coffee are expected from employees at CL&P's call center.
"Right now we are looking at having the vast majority of our customers up by Tuesday," said Jones.
Jones has what some may consider a thankless job.
"It's difficult to have a newborn baby, never mind having a newborn baby without power," Jones said.
She must temper some customers frustration by offering an understanding voice.
"You can only eat so many peanut butter sandwiches, it's time to cook again, it's time to have a warm meal, it's time to be warm this time of year," Jones said. "You have to be willing to listen to them."
Jones is one of 350 people at CL&P putting on a headset and answering questions in the 24/7 operation. Staffing levels have increased in the wake of the storm, and have people who can answer questions in both English and Spanish.
"I just got my power back on actually, sometime, during the night, probably three o'clock in the morning actually, and I understand it's frustrating, I have two kids," said Jones.
With power not expected to return until next week, more calls will fill the electronic "cue" board hovering above employees.
"We do have 207 line crews, and more are coming into the state," said Jones. "I'm there to listen to them, no matter what's happening. I'm here to listen."
A 22-year-old Norwich woman was arrested for selling drugs in a parking lot and attempting to flee from officers on Monday.
A Danbury teen was stabbed to death during a brawl on Saturday night.
The Goodspeed Opera House has offered Trumbull High School their stage for the student's canceled production of Rent.
It's still not clear what triggered a deadly shooting in Manchester over the weekend but police say they now know the identity of the person who killed the three women before taking his own life.
The families from the tragedy at Sandy Hook are sending a message to the state and nation, and town leaders are sending a message to the nation's news media about next Saturday, December 14th.
A holiday light display is putting a couple from Orange in the national spotlight.
Last week News 8 brought you a story about a woman who was kicked out of a courtroom for breastfeeding. Many of you called our hotline to weigh in on this topic. Here's today's Voice of the People.
A community is coming together to help a church badly damaged by fire. The town of Pomfret and a school are lending a hand.
An 18-year-old New Haven man has been arrested in connection with a fatal weekend shooting in the city.
One person was killed after a two-vehicle crash involving a school bus, that happened in Stonington Monday morning.