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DMV opens main branches with new online services

Connecticut

WATERBURY, Conn. (WTNH) — Governor Ned Lamont and the Department of Motor Vehicles announced Tuesday new services are coming to main branch locations.

Deputy DMV Commissioner Tony Guerrera says there’s a new way of doing business with the DMV. No more long lines instead you can log on and make an appointment. Check your email before you drive to the local office.

You make an appointment online and when you arrive at the DMV branch, you can wait in your car and you will be called or texted when it is your turn. Your temperature will be taken when you enter and you must wear a mask. Employees will be doing the same.

These new services aim to cut down visits and in-person lines and to keep workers and drivers safe during the ongoing pandemic.

Governor Lamont said on his visit to the Waterbury branch, “The DMV’s got the right balance. We had to get back, we had a lot of demand, people had to renew their license or get a new license.”

He said there are queues but no crowds like there were years ago of the DMV.

“I think we’re showing that we can do this, but we do it cautiously with public health as a priority,” Lamont said.

Derrick Lopez drove from Bridgeport to Waterbury because his local DMV didn’t have the license renewal service he needed yet. While he could have gone online, instead he made an appointment in-person.

“I waited outside, got in pretty quick. Nice and quick,” he said.

DMV is also partnering with driving schools. Road tests can be done at one of the designated DMV branches, or at the school.

Deputy Commissioner Tony Guerrera of the Connecticut Department of Motor Vehicle said, “We are going to have our inspectors go to these driving schools. Having one vehicle, sit in that vehicle have your mask, have it sanitized. We can do triple the amount of tests.”

In two weeks the DMV will also roll out a new Pre-Check Portal. You can scan documents for complex transactions. The commissioner says it will cut down on denials for incomplete paperwork.

Commissioner Sibongile Magubane of the Connecticut Department of Motor Vehicles added, “As you can see we are really using technology to support the citizens of Connecticut for some very complex transactions.”

Governor Lamont says it’s about customer service, “Getting it done on time, friction-free, and COVID reminded us how we got to do it safely as well.”

For more information and how to make an appointment, go to the DMV website.

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