A day after calling for a state investigation into misleading billing information, Sen. Suzio brought a placard of his December and January Eversource bills to explain the errors he spotted.
He showed how his December bill posted that his next month’s rate should be seven cents per kilowatt hour. But, when the bill came the next month, he was charged almost 13 cents per kilowatt hour. Sen. Suzio says the same errors were on his bills going back to September.Related Content: Lawmaker wants state to investigate electricity billing
Now, Sen. Suzio wants customers to check their bills. He says that Eversource, the third party suppliers and the Public Utilities Regulatory Authority failed customers when they didn’t fix the errors when they first came to light more than a year ago.
Eversource says the issue is not its fault. The company tells News 8 that the third party suppliers are responsible for the misleading information on bills. Eversource sent News 8 this statement on Wednesday:
Unfortunately, Senator Suzio doesn’t understand how our bills are created and is perpetuating misinformation. The information provided on customers’ bills about alternative suppliers’ rates comes directly from those suppliers. In the senator’s case, the third-party supplier he signed up with was responsible for putting the inaccurate rate information into the automatic system. Our customers deserve accurate and timely information on the supply rate they’re paying and we always encourage customers to check with their supplier so they know what their current rate is. We support any state action to ensure customers receive clear and accurate rate information from their third-party supplier. We encourage customers to check with their supplier so they know what their current rate is. We support any state action to ensure customers receive clear and accurate rate information from their third-party supplier.”
Sen. Suzio believes Eversource should be responsible for what’s posted on its bills.
“Their attitude is arrogant. That ‘it’s not my problem. It’s the consumers’ problem. You go speak to the third party supplier.’ And I’m saying, ‘But you are billing the consumer the wrong amount and you’re collecting it from the consumer.’ You have the responsibility to make sure what your collecting is the right amount,” Sen. Suzio said.Related Content: Lawmaker seeks state probe into Eversource bills
In a remarkable coincidence, when Sen. Suzio returned home on Wednesday night, his Eversource-provided gas was not working and he had no heat.
“I’m not saying it was deliberate, for sure, but what’s the odds of that kind of coincidence happening? The first time in years that it’s happened and it’s the day I call out Eversource publicly for the way they’re treating their customers and misleading customers.”
Eversource says it did not shut off Suzio’s gas, but that there was an issue with the gas pressure because of moisture getting into the gas line. Crews worked late into the night and again Thursday morning to fix it.