NEW HAVEN, Conn. (WTNH) – It’s been almost five months since Richard “Randy” Cox was paralyzed while in New Haven police custody. On Friday on the steps of City Hall, his family, legal team and activists demanded action.

Cox, 36, was arrested on June 18 for unlawfully possessing a firearm. He was handcuffed and placed inside a police van that had no seatbelts. When the vehicle stopped, Cox was launched headfirst toward the front of the van’s holding area, smashing his head into the wall.

The incident, which was caught on video, left Cox paralyzed from the chest down.

On Sept. 27, Cox’s legal team filed a $100 million lawsuit against the City of New Haven and the five officers involved in the incident. In the lawsuit, the city and the five officers involved in Cox’s transport are accused of negligence, recklessness, use of excessive force, denial of medical treatment, and the intentional infliction of emotional distress.

Cox’s family, legal team and activists are pressing the city to act, but the city says there’s a process they have to follow, but they want justice as well.

“We don’t want to hear your promises to help Randy,” said attorney Ben Crump. “Are you going to help Randy or are you not? It’s that simple.”

His family is pleading for justice and help.

“He requires 24-hour care,” said LaToya Boomer, Cox’s sister. “We need help. I’m not a doctor, my mother’s not a doctor, none of that. We’re not in the medical field.”

Cox has been in and out of the hospital, and it’s unlikely he will ever walk again.

“He said to me, ‘Lou, why do I have to go through with this? Why did they not believe me when I said my neck was broken? Why did they pull me out of the van and throw me in a chair,'” said Louis Rubano, Cox’s attorney.

After the incident, New Haven Mayor Justin Elicker and Chief Karl Jacobson created a plan for new initiatives and reforms including putting seatbelts in vans and conducting training.

“I heard outside, ‘what would you do if that was your kid?’ I don’t blame you for wanting justice yesterday,” Elicker said.

Elicker said they’re hoping to settle this case soon, but there is a process they have to follow.

“As much as we all like to move forward as quickly as possible, we can’t just unilaterally decide this,” Elicker said. “We’re committed to justice and I want to make that absolutely clear because it’s the right thing to do.”

All five officers have been placed on leave amid the investigation.

On Oct.19, Cox’s charges were officially dropped.

The state is doing an investigation and one that is complete, New Haven will do their own internal affairs investigation.

Cox’s family says they won’t stop fighting and they want the officers involved to be arrested and fired.