JetBlue: Global software outage impacted multiple airlines

JetBlue-Pilot Training_254793

FILE – In this Jan. 20, 2011, file photo, a JetBlue logo is displayed on the side of a jet as it taxis at Boston’s Logan International Airport. JetBlue Airways is taking applications for 24 slots in a new program to train novice pilots to fly a passenger jet. The airline said Monday, March 7, […]

A global software outage that impacted multiple airlines on Tuesday morning has been resolved. 

JetBlue says that customers may have experienced delays at check-in counters at some airports due to a Sabre outage, which is an airline reservation system. 

It’s unclear what other airlines the outage affected but JetBlue released the following statement to their customers: 

“Systems are recovering after a global Sabre outage impacting multiple airlines. While we do not expect significant operational impact to flights today, JetBlue customers may experience longer lines in some airports this morning as we resolve any lingering issues related to the Sabre outage. We apologize to our customers for the inconvenience.”

Due to the longer lines expected, travelers were encouraged to head to the airport earlier than planned on Tuesday morning. 

However, just before 9 a.m., JetBlue said that systems have recovered and that there was no longer any operational issues. 

Below is the update from the airline:

Systems have recovered after a brief Sabre outage impacting multiple airlines this early morning. We are not experiencing any significant operational issues today as a result of this outage.


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