Retailers crack down on ‘habitual returners’

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Some of the nation’s biggest retailers are cracking down on people who make it a habit of buying things and then returning them to the store.

Those folks are called “habitual returners” in the industry.

Now, Best Buy and other retailers are working with a company to flag customers that show signs of possible return fraud.

Officials say illegal returns cost retailers an estimated $15 billion in losses per year.

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