Over 22,000 MacBook users have voiced their concern with faulty keyboards built-in to Apple’s 13″ and 15″ MacBook Pro models since 2015 in a Change.Org petition online.
On Friday, May 11, 2018, a class-action lawsuit was submitted noting that the “defective butterfly keyboard is prone to fail..the keys stick and no longer register keystrokes. As a result, the user cannot type.” The “butterfly” keyboard was released to be more stable within a thinner laptop build.
The Plaintiffs include that Apple has known about the issue and failed to make changes or recall the keyboard; instead a document on how to clean the keyboard was provided in support documentation.
In the claim for relief for customers, the class-action lawsuit is pursuing a “return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops.”
Apple has not released a comment on the issue at this time.