A family was left scratching their heads during a 911 call.
When Rima Partnabi and her family got stuck in an elevator while on vacation, they did what any one of us would do: Call for help.
However, after they dialed 911, the family wasn’t answered by authorities in Lisbon, Portugal, which was where they were visiting.
Instead, the call was answered more than 3,000 miles away in Lisbon, Maine.
Watch the video above to find out how this family got out of this ordeal.